Shipping policy

Shipping Policy

Processing Time

All orders are processed within 3–5 business days. Processing times may vary during high-volume periods.

Custom items are made after order details are received and may require additional processing time.

Shipping Method

We ship orders using third-party shipping providers, including regional and international carriers. Orders are fulfilled through a shipping partner that facilitates delivery through major postal and courier networks.

Delivery Time

Estimated delivery times are:

• Canada: 3–10 business days
  

Delivery times are estimates only and are not guaranteed.

Delivery Area

We currently ship within Canada only.

Tracking

Once your order has shipped, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear.

Responsibility After Shipping

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier and may be subject to delays outside of our control.

If you experience an issue with your delivery, please contact us and we will do our best to help.

Damaged Packages

We are not responsible for damage that occurs after delivery, including mishandling or accidental drops after the package has been received.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos. We will send a replacement at no additional cost.

Address Accuracy

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided at checkout.

If you have any issues with your order, please contact us at betweenprojectshq@gmail.com.