Refund policy

Returns & Refund Policy

All Sales Final

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Blind Box Policy

Some products are sold as blind boxes, meaning each item is randomly selected. For this reason, we cannot offer exchanges or refunds based on preference, duplicates, or dissatisfaction with the item received.

Custom Items

Custom items are made based on the information provided after checkout.

Please reply to your order confirmation email with your name or letter exactly as you would like it made.

We are not responsible for errors submitted by the customer. Please ensure all names, letters, and details are entered correctly.

All custom items are final sale.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at betweenprojectshq@gmail.com.

To process your request, include:

• Your order number
• Clear photos of the item and its original packaging

If approved, we will send a replacement at no additional cost. Returns are not required.

Handmade Variation

Each item is designed and made by hand. Slight variations in colour, finish, or alignment are part of the process and are not considered defects.

Post-Delivery Damage

We are not responsible for any damage that occurs after delivery, including accidental drops, mishandling, or normal wear and tear. Items damaged after receipt are not eligible for refunds or replacements.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as delivered. Please ensure your shipping address is accurate and secure.

Shipping Costs

Shipping fees are non-refundable.

If you have any questions, please contact us at betweenprojectshq@gmail.com.